Service Calls

For service on your gas or wood fireplace, please help us help you by providing us with the make, model and serial number of your fireplace. This information can be found in your installation/owner’s manual or under your fireplace where the valve is located. Without this information it is difficult to know what parts you may need if any.

• Please explain the issue you are having
• Tell us where the fireplace is located in your home
• Tell us how long the fireplace has been installed in your home
• Is it an electronic ignition (IPI) or a standing pilot (pilot always on)?

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